We Welcome You

The Staff of Pivotal Fitness extends a warm welcome to you and promises to provide an enriching, life changing experience to reach your fitness and personal goals. We are dedicated to improving your quality of life by making physical fitness a permanent component of your life. You have joined a fitness center that offers a large selection of equipment, clean facilities, and exceptional customer service. We are committed to providing a comfortable, non-intimidating experience for every customer. We look forward to helping you reach new levels of success.

Checking In

Members and Guests must show their card at the front desk with each visit. We reserve the right to require members and guest to provide additional photo identification prior to club entry. Members must be current on fees to use the club. There is a charge for replacement cards.

Guest Policies

Pivotal Fitness encourages members to introduce their friends to the club. Members may obtain a one-day complimentary pass from the club staff.  Qualifying guests must be a first time club visitor, at least 18 years of age, and a resident of the area

Etiquette

For member's safety, all free weights should be returned to the racks at all times when not in use.  Please do not set them on the floor, lean them on the machines or against the walls.  Sweatshirts, jackets, gym bags, and all personal effects are not allowed in the exercise areas.  These items should be kept in the club lockers.  Water in an enclosed container is the only beverage allowed on the exercise floor.

Dress Code

Athletic attire and shorts are required in all fitness areas.  Tank tops are allowed, but must cover the entire chest and back.  No street clothes are allowed in the fitness areas.  Ragged clothing, cut-offs, half shirts and swimsuits are not permitted.  Black soled shoes are not permitted on wooden floors.

Towel Policy

Members are required to have a personal towel to wipe equipment upholstery after use as a courtesy to other members.

Locker Room

Lockers are available for daily use only. Please bring a lock to secure your items in the dressing rooms. Our insurance does not cover lost or stolen articles, so please keep your valuables locked up at all times. If you do not have a lock, put your valuables in the trunk of your car. All valuables, such as watches, jewelry and sunglasses, found by Pivotal staff go to the front desk and are locked for safekeeping. No valuables are returned prior to the member giving a detailed verbal description. Other items go to the lost and found.

Child Care

Childcare is provided for children 6 weeks through 6 years and Kids Zone fitness is provided for children 7 to 13 years of age.  Kids Zone children are required to have a Kids Zone membership.  Children are not permitted anywhere in the club other than the child-care areas.  Children 14 through 17 are permitted in the workout area but only if they are members and accompanied by a parent or guardian.  Members must be on the premises at all times and children wil be released on to the parent or person who accompanied the child to the nursery.  We do not feed or change diapered children.  We request that parents provide a baby carrier or rocker seat for pre-walking children.  We do not allow children to bring personal toys or food to childcare.  Children with obvious signs of illness or behavior issues are not allowed in the childcare areas.

Equipment

Pivotal requires members to use all equipment only in the manner intended by the manufacturer. Please follow the instructions on equipment placards. If you are unsure on how to use a particular piece of equipment, please consult with our fitness staff. Members may not move or modify the equipment in any way. If you believe that any piece of equipment is not operating properly, please contact club management. Do not use the equipment if you are taking a medication that causes drowsiness or have a medical condition which makes such use inappropriate.

Club Hours

Pivotal's standard hours of operation are 5am to 11pm Monday thru Friday. Saturday hours are 8am to 7pm and Sunday hours are 12pm to 6pm. The club reserves the right to modify days and hours at our discretion.

Telephones

Members and guests may only use club phones in the event of an emergency. Use of mobile phones is strictly prohibited in all fitness areas.

Member Conduct

Pivotal requests that members and guests conduct themselves in a quiet manner, and not cause any disturbances or interfere with other member's quiet enjoyment of the club. Members and guests are not allowed to conduct personal training, any commercial business, or solicit members for any reason. We do not allow any video or audio recording equipment in any Pivotal facility. Member concerns should be addressed to club management in a professional manner.

Member Responsibility

Pivotal suggests that you consult with your physician prior to initiating your fitness program. We do not allow members or guests to use the club with: open cuts, abrasions, sores, infections, inability to control personal hygiene, or any other condition that would pose a risk to yourself or others. Pivotal reserves the right to make the final decision in this regard.

Waiver and Release

You agree that if you engage in any physical exercise, class or activity, or use any club equipment or facility on the Pivotal premises, you do so at your own risk. You agree that you are voluntarily participating in activities and use of the facilities and premises and assume all risk of injury, illness, damage, or loss to you or your property that might result, including, without limitation, any loss or theft of any personal property. You agree to release and discharge us (and our employees, agents, representatives) from any and all claims or causes of action (known or unknown) arising out of our negligence. You acknowledge that you have carefully read this Waiver and Release, and fully understand that it is a release of liability. You are waiving any right that you may have to bring legal action to assert claim against us for our negligence.